Privacy policy.
Last updated: 13/06/2026
This Privacy Policy explains how Michael Dymond / Dymond Coaching collects, uses and protects personal information when you use this website, contact me, or book an introductory call.
This website is operated by:
Michael Dymond / Dymond Coaching
Email:michael@dymondcoaching.com
For the purposes of UK data protection law, I am the “data controller” of the personal information described in this policy.
1. Information I collect
I may collect and use the following personal information:
your name
your email address
your phone number, if you choose to provide it
any information you include in a contact form, email, or booking form
details of enquiries, bookings, calls, or services discussed with you
basic technical information about your visit to this website, such as your IP address, browser type, device information, and how you use the site
cookie and analytics information, depending on your cookie choices and the tools used on this website
I only collect information that is reasonably necessary for the purposes described in this policy.
2. How I collect your information
I may collect personal information when you:
fill in a contact form on this website
email me directly
book an introductory call through Calendly
interact with this website
communicate with me before, during, or after a coaching or consultation enquiry
Some information may also be collected automatically through Squarespace, Calendly, cookies, analytics tools, or similar website technologies.
3. How I use your information
I use your personal information to:
respond to your enquiries
arrange and manage introductory calls
communicate with you about coaching, consultation, or related services
keep appropriate records of enquiries, bookings, and client communications
improve and maintain this website
protect the website from misuse, spam, or security threats
comply with legal, tax, accounting, or regulatory obligations
send you updates or marketing communications, but only where I have a lawful basis to do so
I do not sell your personal information.
4. Lawful bases for using your information
Under UK data protection law, I must have a lawful basis for using your personal information.
Depending on the context, I may rely on the following lawful bases:
Legitimate interests
For example, to respond to enquiries, manage bookings, communicate with prospective clients, maintain basic business records, and protect the website.
Contract or steps before entering into a contract
For example, where you enquire about services, book a call, or become a client.
Legal obligation
For example, where I need to keep certain records for tax, accounting, legal, or regulatory reasons.
Consent
For example, where you consent to receive marketing emails or consent to certain non-essential cookies.
Where I rely on consent, you can withdraw your consent at any time.
5. Contact forms and emails
If you contact me through the website contact form or by email, I will use the information you provide to read, manage, and respond to your enquiry.
Please avoid sending highly sensitive personal information through the contact form unless it is necessary.
Contact form submissions may be processed through Squarespace and may be sent to me by email.
6. Calendly bookings
This website may use Calendly to allow you to book an introductory call.
When you book through Calendly, you may be asked to provide information such as your name, email address, preferred time, and any information you choose to include in the booking form.
Calendly may also collect technical information and use cookies or similar technologies. Your use of Calendly is also subject to Calendly’s own privacy policy.
Calendly may sync with my calendar provider so that bookings can be scheduled and managed.
7. Cookies and analytics
This website may use cookies and similar technologies.
Cookies are small files placed on your device that help the website function, remember preferences, understand how visitors use the site, or support embedded services such as Calendly.
Cookies may be used for:
essential website functionality
security and fraud prevention
website performance and analytics
embedded booking tools, such as Calendly
Where required, non-essential cookies will only be used with your consent. You can usually manage cookie preferences through the cookie banner or through your browser settings.
Squarespace and Calendly may place cookies or similar technologies when you use this website or interact with embedded tools.
8. Who I share your information with
I may share your personal information with trusted service providers who help me operate this website and manage enquiries or bookings.
These may include:
Squarespace, which hosts and operates this website
Calendly, which manages booking forms and scheduling
my email provider
my calendar provider
accounting, invoicing, or billing providers, if relevant
professional advisers, such as accountants or legal advisers, where necessary
I only share personal information where necessary and appropriate.
I may also share information where required by law, regulation, legal process, or to protect my legal rights.
9. International transfers
Some of the services I use, such as Squarespace, Calendly, email providers, or calendar providers, may process personal information outside the United Kingdom.
Where personal information is transferred internationally, I expect service providers to use appropriate safeguards required by data protection law, such as approved contractual terms or other lawful transfer mechanisms.
10. How long I keep your information
I keep personal information only for as long as reasonably necessary.
As a general guide:
We retain enquiry emails for up to 24 months where no business relationship is formed, and up to 6 years for client records and contractual matters.
client and business records may be kept for up to 6 years where needed for tax, accounting, legal, or business reasons
marketing records may be kept until you unsubscribe or withdraw consent
I may keep information for longer where necessary to comply with legal obligations, resolve disputes, or protect my rights.
11. Your rights
Under data protection law, you may have the right to:
ask for a copy of the personal information I hold about you
ask me to correct inaccurate or incomplete information
ask me to delete your personal information
ask me to restrict how I use your information
object to certain uses of your information
withdraw consent, where I rely on consent
complain to the UK Information Commissioner’s Office
To exercise your rights, contact me at:
michael@dymondcoaching.com
You also have the right to complain to the Information Commissioner’s Office at www.ico.org.uk.
12. Marketing communications
I will not add you to a marketing mailing list simply because you contacted me or booked a call.
If I offer a newsletter or mailing list, you will only receive those emails if you have signed up or where I otherwise have a lawful basis to contact you.
You can unsubscribe from marketing emails at any time.
I have no current plans to use a marketing mailing list.
13. Security
I take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.
However, no website, email system, or online service can be guaranteed to be completely secure. Please take care when sending personal information online.
14. Links to other websites
This website may contain links to other websites or services, including Calendly, Substack, or social media platforms.
I am not responsible for the privacy practices of those third-party websites. You should read their privacy policies before providing them with personal information.
15. Changes to this policy
I may update this Privacy Policy from time to time.
The latest version will always be posted on this page, with the date of the most recent update shown at the top.
16. Contact
For any questions about this Privacy Policy or how your personal information is used, contact:
Michael Dymond